Property Standards
The Operational Standards Behind Every Vicstays Property
Documented procedures across cleaning, maintenance, guest behaviour and inspections — designed to keep your property in better condition than a traditional long-term tenancy.
Cleaning
Cleaning Checklist
Per-Stay & Deep Clean Standards
- Professional clean after every guest stay (average 10 cleans per month)
- Quarterly deep clean covering grout, appliances, soft furnishings
- Linen replacement on a strict change-over cycle
- Quality control inspection after every clean
- High-touch surface sanitisation
Why This Matters
Our cleaning team is inside the property up to 10 times per month, plus one deep clean every three months. That is significantly more attention than a property typically receives under a traditional twelve-month tenancy. Surfaces are inspected on every visit and small issues are reported instantly.
The result: your property looks and functions like a five-star apartment year-round.
Maintenance
Response Times We Commit To
| Issue Type | Response |
|---|---|
Minor repairs (blinds, taps, drains, wall sockets, hinges) | 24 hours · at our cost |
Plumbing or electrical incidents | Licensed contractor dispatched same day |
Appliance faults | Repair scheduled within 48 hours |
Building / strata coordination | Handled by our operations team |
Minor repairs are completed at our cost — never invoiced to the landlord.
Guest Rules
Who Stays in Your Property
Screening & House Rules
- Government-issued ID verification on every booking
- Minimum night stays enforced
- Audience targeted to families, leisure travellers and business professionals
- Strict no-party policy — instant cancellation on breach
- Quiet hours and building rules communicated pre-arrival
Our Target Guest
We deliberately position our properties for families, leisure travellers and business professionals — guests who value a quiet, well-presented apartment and behave accordingly.
Pricing, photography, descriptions and minimum-stay rules are tuned to attract that audience. Parties are strictly prohibited.
Inspections
Inspection Procedures
What We Document
- Operational walk-through after every clean
- Photographic condition report shared with landlord on request
- Monthly summary covering occupancy and any maintenance activity
- Annual presentation review with recommended refresh items
Looking for a Professional Leasing Partner?
We work with landlords and real estate agencies seeking reliable, professionally managed short-stay operations in Melbourne CBD.